Returns must be approved by ShoeVillage.com. The first return is free, for additional returns a shipping fee will be charged.
ShoeVillage.com requires pre-authorization for the return of all products. Products not authorized for return shall be sent back to you at your expense. ShoeVillage.com will not be liable for any loss of or damage to unauthorized return items.
Damaged products will be returned “AS IS” by UPS Ground, freight collect.
We will ship, at your expense, via any express carrier service you request. When you request a carrier other than ShoeVillage.com's carrier of choice, you will bear risk of loss and freight expenses for such shipments.
All International orders, orders to Alaska, Hawaii & Puerto Rico do NOT include a free return and exchange shipment. Returns and exchanges will be made at the expense of the customer.
Return Procedure:
Call our Return Merchandise Authorization (RMA) department at (718) 762-1990.
All returns must be in original packing and condition.
RMA number should be clearly written on the shipping label and the label placed on the shipping box.
All unlabeled, mismarked or illegibly marked products will be refused or returned “AS IS” by UPS Ground, freight collect.
All packages which appear to be damaged at the time of delivery to ShoeVillage.com will be refused “AS IS”.
Please be assured that the products sent to ShoeVillage.com are the same products for which the number was issued. If the products do not match the products under the assigned RMA number, ShoeVillage.com will return all products by UPS Ground, freight collect.
No return accepted without an RMA number, absolutely no exceptions.
RMA number is valid for 14 calendar days after authorization. We reserve the right to refuse returned item(s) beyond 14 days from the date RMA number is assigned.
